Shipping policy
At Fabric City, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons or promotional periods, processing times may be slightly longer.
Delivery Time
Estimated delivery times within Pakistan:
- Major Cities: 2-4 business days
- Remote Areas: 4-7 business days
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value.
- Free shipping promotions may be offered from time to time and will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) to monitor the progress of your shipment.
Delivery Attempts
Our courier partners will make reasonable attempts to deliver your package. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related issues, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If you receive a damaged package or an item is missing from your order, please contact us within 48 hours of delivery with your order number and supporting photos, if applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Fabric City is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team.